Fable
Checking road signs and looking at the destination
The escort agency trained new drivers with two kinds of tests. Master A stood at every intersection to see whether the driver turned when he should; Master B sat at the destination to see whether the driver actually delivered the goods.
In the first month, Master A was very pleased: out of twenty intersections, cart drivers took the correct route on average nineteen times. The escort leader was ready to declare the training a success. But Master B brought out the ledger: one fifth of the goods never arrived.
The escort leader did not believe it, so he pulled several complete journeys. One driver got the first nineteen steps right, but missed the bell at the last fork and took a forty-li detour; another looked reasonable at every single step, but when connected they formed a zigzag that shook the fragile porcelain to pieces.
Master A said, I can point out which step went wrong. Master B said, I can judge whether the whole trip succeeded. Neither was wrong; looking at only one side would lead to misjudgment. The escort agency redesigned the assessment. Step-by-step checks were kept, to locate the bad intersection; whole-trip assessment was also kept, so that if the goods did not arrive or were damaged, the entire trip was recorded as a failure. Then they went back into the route to find which steps caused the failure.
After the change, the escort agency discovered an old problem: some drivers followed the rules at every intersection, yet wasted too much time between waiting, U-turns, and lane changes. Single-step scores were beautiful, but the full route failed.
The convoy leader first scolded those cart drivers, saying their judgment at intersections was not steady enough. The drivers aggrievedly spread out the route permits: they had followed the rules at every intersection, but at the fifth segment they encountered a collapsed bridge, and after detouring no one checked the subsequent choices; one cart had gone correctly through nineteen intersections, yet finally stopped in front of the warehouse gate in the next town.
So the escort agency added a full-journey review. The crossroads still had to be watched, but they also had to see how the driver discovered the collapsed bridge, how he detoured, how he protected the goods, and whether he informed the consignee in time. Master A's signboard could spot small mistakes; Master B's ledger could see whether the whole trip succeeded. Counting only each step would mistake a beautiful halfway point for success.
The escort leader finally said: taken apart, you can find the parts; put together, you know whether this cart can finish the journey. To evaluate a continuous job, you must look at each step and at the whole path.