Fable
The apprentice who can read the screen sits at the counter for the first time
In the city there was an old draft bank whose counter was all wooden slots and sliding knobs. New accountants outside wanted to change the books directly from the back door, but the bank had no back-door ledger route; all deposits, withdrawals, address changes, and loss reports could only be done at the counter, slot by slot.
The manager brought in a wooden hand. It could see the character grid on the counter, move the slider, and fill in the ticket number cell by cell. In the first demonstration, the wooden hand smoothly corrected the client's address and even pressed the save seal.
Just as everyone was about to applaud, the old assistant asked: after the address change, does the mail route register need to be updated? Do the escort tokens need to be re-engraved? How should undelivered letters for the old address be handled? The wooden hand stopped. It could operate the counter, but it did not understand the follow-up of the whole assignment.
The shopkeeper also laid out steps for it: verify identity first, then change the master ledger, then change the mail route register, then check uncollected letters, and finally have someone review. When encountering unclear cells, pop-up warning signs or abnormal amounts, the wooden hand must stop and ask for instructions.
The shopkeeper rejoiced too soon. The second time, the wooden hand pressed 'Save' as 'Void'; the third time, it was blocked by a pop-up red note and did not know whether to confirm first or exit. It could operate the counter, but it did not necessarily understand the consequences of each action.
The draft bank had to add rules for the wooden hand: first look clearly at the screen, check cell by cell, then make small reversible actions; for serious matters like payments, account closures, or name changes, it must stop and ask a person to stamp approval. The wooden hand's value lies in being able to move and click on someone's behalf at the old counter, and its risk comes from the fact that it really does move. Letting it see the interface is only the first step; you also have to limit where it can touch.
Later, the wooden hand specialized in repetitive and clear counter tasks: checking ticket numbers, filling out forms, downloading receipts. Anything involving money, identity, and irreversible buttons had to slow down. The old ticket numbers therefore did not need to dismantle the counter, nor hand over all the keys. Later, the wooden hand specialized in repetitive and clear counter tasks: checking ticket numbers, filling out forms, downloading receipts. Anything involving money, identity, and irreversible buttons had to slow down. The old ticket numbers therefore did not need to dismantle the counter, nor hand over all the keys.
From then on, the draft bank knew that this skill suited old counters without backdoor accounting paths: seeing, clicking, filling, and turning pages like a human. It solves the surface-level operational entry point, but does not automatically bring complete business judgment.